Total Flexibility
Every aspect of Marya's behavior, knowledge, and communication style can be customized to match your school perfectly. Here's everything you can configure:
🎨 Branding & Identity
Make Marya represent your school's unique character
Agent Name
Choose any name for your AI assistant. It doesn't have to be "Marya" — pick something that fits your brand.
Organization Details
Your school name, contact information, website, location, and description.
Email Signature
How your agent signs emails — full name, first name only, role, contact details.
💬 Communication Style
Define how your agent communicates with students
Tone & Personality
Warm & enthusiastic? Professional & formal? Friendly & casual? You decide.
Common Phrases
Specific phrases your agent uses when opening emails, closing, asking questions, or creating urgency.
Response Length
Prefer brief, punchy responses or detailed, comprehensive ones? Set max response length.
Guidelines
Specific instructions like "Always mention our Friday-free schedule" or "Never use exclamation marks".
📚 Knowledge Base
Everything your agent knows about your school
Courses & Pricing
All your programmes, durations, schedules, and prices. Updated monthly included in your plan.
Accommodation Options
Homestays, residences, hotels — what you offer, prices, what's included.
Special Offers & Promotions
Current deals, early bird discounts, group rates. Change monthly with your included update.
Frequently Asked Questions
Answers to visa questions, start dates, what's included, cancellation policies, etc.
Unique Selling Points
What makes your school special? Location, methodology, success rates, unique programmes.
Contact Information
Phone numbers, email addresses for different departments, office hours, WhatsApp.
⚙️ Technical Settings
Configure when and how your agent works
Business Hours
What days and hours does your agent work? Set to match your school's schedule.
Timezone
Your local timezone ensures accurate hour references in responses.
Email Check Frequency
How often does the agent check for new emails? Default is every 13 minutes.
Languages Supported
Currently: English, Italian, French, Spanish, Brazilian Portuguese. More languages on request.
📅 Follow-Up Behavior
Configure automatic follow-ups to maximize conversions
Follow-Up Timing
When should follow-ups be sent? Customize both the first and second follow-up timing.
Customizable to: Day 2 and Day 7, or Day 5 and Day 14, etc.
Follow-Up Messages
The tone and content of follow-up emails. Can be more gentle or more direct.
Enable/Disable
Turn follow-ups on or off entirely, or enable only first follow-up.
Opt-Out Detection
Phrases that stop follow-ups automatically (e.g., "not interested", "already booked").
📋 Booking & Forms
Streamline your enrollment process
Booking Form
Upload your registration/application form. Marya attaches it when students express interest in booking.
Booking Trigger Keywords
Words/phrases that indicate student wants to book: "register", "proceed", "sign up", etc.
Completed Form Forwarding
Where should completed registration forms be sent? Your booking team email.
Booking Confirmation Message
What does Marya say when attaching the form? Customize this note.
🔍 Monitoring & Control
Stay informed and maintain quality
Monitoring Email
Receive a copy of EVERY email exchange. Review what Marya sends in real-time.
Review Mode
Marya drafts responses but doesn't send them. You review and approve each one manually.
Auto-Send Mode
Marya sends responses automatically. You still get monitoring copies but no approval needed.
Interaction Logs
Complete history of all exchanges: who, when, what was asked, what was answered.