Buongiorno Docklands Ltd ("we", "our", "us") operates the Buongiorno Marya service. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service.
1. Information We Collect
Information You Provide
- Contact information (name, email, phone)
- School/organization information
- Billing information
- Service configuration preferences
Information Collected Automatically
- Email interactions processed by the AI agent
- Usage logs and system performance data
- Website analytics (cookies)
2. How We Use Your Information
We use the collected information for:
- Providing and maintaining the Buongiorno Marya service
- Processing your orders and billing
- Communicating with you about the service
- Improving our service and developing new features
- Complying with legal obligations
3. Data Storage and Security
Your data is stored securely on servers located in the European Union. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Email interaction logs are retained for 12 months unless you request earlier deletion.
4. GDPR Compliance
As a company operating in the EU (Ireland), we comply with the General Data Protection Regulation (GDPR). You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
5. Third-Party Services
We use Anthropic's Claude API for AI processing. Email content is processed according to Anthropic's Privacy Policy. We do not share your data with other third parties except as required by law.
6. Cookies
Our website uses essential cookies for functionality. We do not use tracking cookies without your consent. You can control cookie preferences through your browser settings.
7. Data Breach Notification
In the event of a data breach that affects your personal data, we will notify you and relevant authorities within 72 hours as required by GDPR.
8. Children's Privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.
10. Contact Us
If you have questions about this privacy policy or wish to exercise your GDPR rights, please contact us:
Buongiorno Docklands Ltd
Unit 14 Docklands Innovation Park
128-130 East Wall Rd.
Dublin 3, D03 A0X4
Ireland
Email: marya [at] fanara [dot] eu